Privacy Policy

We collect the following categories of information:

• Account information: name, email address, organization name, and authentication identifiers when you sign up.
• Integration data: with your authorization, we access content and metadata from third-party services you connect (Google Workspace, Microsoft 365, HubSpot, Salesforce, Slack, DocuSign and similar).
• Usage data: logs, device identifiers, IP address, browser type, and interaction events used to operate and improve the Service.
• Content you provide: messages, documents, files, and other inputs you submit to the Service.

• To provide, maintain, and improve the Service.
• To process, store, and generate AI-assisted outputs based on your inputs and connected data sources.
• To authenticate users and secure accounts.
• To communicate with you about updates, security alerts, and support.
• To comply with legal obligations and enforce our Terms.

The Service uses third-party AI providers (including OpenAI and Anthropic) to process your inputs and generate responses. We do not permit these providers to train their models on your content. Inputs are sent over encrypted connections and retained only as required to provide the Service.

We do not sell your personal information. We share data only:

• With service providers who process data on our behalf (cloud hosting, email delivery, analytics) under contractual confidentiality obligations.
• With third-party services you explicitly connect, limited to the scopes you authorize.
• When required by law, court order, or to protect the rights, safety, or property of Cenizas Labs, our users, or others.
• In connection with a merger, acquisition, or sale of assets, subject to confidentiality.

We use industry-standard administrative, technical, and physical safeguards including encryption in transit (TLS), encryption at rest, access controls, and audit logging. No method of transmission or storage is fully secure; we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain limited information as required for legal, accounting, or audit purposes.

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information; to object to or restrict certain processing; and to withdraw consent. To exercise these rights, contact us at the address below.

We use cookies and similar technologies to authenticate sessions, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect Service functionality.

Your information may be processed in countries other than the one in which you reside. Where required, we use appropriate safeguards such as standard contractual clauses for cross-border transfers.

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes will be notified via email or in-product notice.

Questions or requests regarding this Privacy Policy can be sent to privacy@cenizaslabs.com.